Privacy Policy

This Privacy Policy explains how Gaspok Hotel Ltd ("we","our","us") collects, uses, and safeguards personal data relating to guests and visitors in the United Kingdom. We act as a controller when determining purposes and means of processing. Our approach aligns with the UK GDPR and the Data Protection Act 2018.

Data we collect. We may collect identification and contact details (such as name, email address, telephone), reservation preferences, identification details for booking where required by hotel regulations, payment details processed via secure payment partners, and communication records. We also collect technical data such as IP address, device identifiers, and browsing activity for analytics and security.

Sources. Information may come directly from you (forms, calls, emails), from persons making bookings on your behalf, from our service partners fulfilling reservations, and from analytics tools configured to respect applicable consent settings.

Purposes and legal bases. We process data to provide travel planning and booking services, manage reservations, personalize reservations, handle support requests, send service communications, maintain security, meet legal obligations, and improve our services. Depending on the context, legal bases may include performance of a contract, legitimate interests (for example, ensuring service quality and security), consent for certain marketing communications, and compliance with law.

Sharing. We share necessary data with trusted partners such as hotels, airlines, ground operators, activity providers, and payment processors to deliver requested services. We may also share with professional advisors and authorities where required by law. All recipients are expected to apply appropriate safeguards.

International transfers. When transfers occur outside the UK, we rely on adequacy regulations, standard contractual clauses, or comparable protections. Details are available upon request.

Retention. We retain data only for periods needed to fulfil stated purposes, including accounting and legal requirements. Specific retention times vary by record type and contractual obligations.

Your rights. Subject to conditions and exemptions in law, you may request access, rectification, erasure, restriction, portability, and object to certain processing. Where processing is based on consent, you can withdraw consent at any time without affecting prior lawful processing.

Marketing choices. You can opt out of direct marketing at any time using unsubscribe links or by contacting us. Service communications related to active bookings may continue as they are essential to fulfil arrangements.

Cookies and similar technologies. We use cookies for functionality, analytics, and preference management. You can accept or decline optional cookies via our banner. Browser settings also allow control over cookies. Details on categories and typical lifetimes are available from our team.

Security. We use administrative, technical, and physical safeguards designed to protect data against unauthorized access, alteration, or loss. Measures include access controls, encryption in transit where appropriate, vendor due diligence, and staff training.

Children. Our services are intended for adults and families engaging travel planning. Where information about minors is needed for bookings, it should be provided by a parent or legal guardian, and used strictly for reservation purposes.

Third-party links. Our pages may reference partner offerings. Each partner operates its own policies and practices. We encourage reviewing those policies when engaging partner services.

Contact. To exercise rights or raise questions about this Policy, please contact: Gaspok Ltd, 48 Elm Grove, Sheffield, S11 7HU, United Kingdom. Email: gaspok@hotmail.com. Telephone: +447915386214.

Supervisory authority. You can raise concerns with the UK Information Commissioner’s Office (ICO). Further details are available on the ICO website.

Updates. We may revise this Policy from time to time to reflect changes in law or our practices. Material updates will be signposted on this page with an updated effective date.