Legal information — Gaspok Hotel Ltd

This page summarises legal, regulatory and guest protection information applicable to hotel guests in the United Kingdom. It includes company identifiers, financial protection, booking terms, and how to make a complaint.

Company details Financial protection Consumer rights Data protection

Company identity

Trading name	Gaspok
Legal entity	Gaspok Ltd
Registered office	48 Elm Grove, Sheffield, S11 7HU, United Kingdom
Company reg. ***.	12876543 (England and Wales)
VAT number	GB017376201
Phone	+44 791 538 62 14
Email	gaspok@hotmail.com

Registered details available on request. Company is subject to UK laws and consumer protections.

Financial protection & bookings

When you book accommodation at Gaspok Hotel, your reservation is protected under our booking terms and applicable UK consumer protection laws. Where ATOL does not apply (e.g. accommodation-only bookings), other forms of protection or supplier bonds are used where appropriate.

ATOL number: 23456 (example). For bookings protected by ATOL, you will be issued an ATOL Certificate confirming protection.
Hotel bookings: When you book a package as defined by UK Hotel Booking Regulations, you benefit from specific rights including assistance and refund/repatriation protections.

For detailed protection status on your booking, check your booking confirmation or contact our support team.

Your rights — Hotel Booking and Consumer Protection

Under UK law (including the UK Consumer Rights Act and hotel booking regulations and related consumer protection legislation), you have rights when booking hotel bookings with us. Key rights include:

We provide clear pre-contract information about key elements of the hotel bookings, total price, key timings, and supplier identities. We are liable for performance of the contract unless we can demonstrate we acted with reasonable care.

If we need to make a significant change to your package, we will inform you and offer alternatives or a right to cancel with a full refund. Cancellation rights and any charges are set out in our booking terms.

If you encounter problems during your stay, we will offer appropriate assistance. For Protected hotel bookings are covered under our booking terms and applicable consumer protection laws.

For full terms and conditions see Privacy Policy and our detailed booking terms linked on confirmation documentation.

Complaints procedure & ADR

If you are unhappy with our service, please contact our customer relations team at gaspok@hotmail.com or by post to our registered office. We aim to acknowledge complaints within 5 business days and provide a full response within 28 days where possible.

If we cannot resolve your complaint, you may have the right to use an Alternative Dispute Resolution (ADR) provider. Gaspok is committed to cooperating with recognised ADR bodies relevant to hospitality disputes in the UK.

Before contacting ADR, please ensure you have followed our internal complaints steps above; ADR information will be provided if applicable.

Compliance Officer
Marie Thompson

Data protection & privacy

We process personal data in accordance with UK data protection law (UK GDPR and Data Protection Act 2018). Our Privacy Policy explains purposes of processing, legal bases, retention periods, your rights and how to contact our Data Protection Officer.

For details on rights (access, rectification, erasure, restriction, portability and objection) and how to exercise them, please see Privacy Policy.

If you remain dissatisfied with our response relating to personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Additional legal notices

Intellectual property

All content on this site is copyright Gaspok Ltd unless otherwise stated. Unauthorised use is prohibited.

Governing law

Contracts with Gaspok are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of UK courts except where mandatory consumer protection laws provide otherwise.

Third-party suppliers

Many services are provided by third-party suppliers. Where suppliers fail to perform, we will assist in seeking remedies but supplier terms may also apply.

Contact support View Privacy Policy